📋 Non-Refundable Scenarios

• IP addresses flagged, risk-controlled, or deemed "impure" by third-party platforms (e.g., streaming services, registration verification)
• User's inability to configure clients, lack of technical knowledge, or operational errors
• Connectivity issues caused by user's local network environment (ISP restrictions, DNS pollution, firewall policies)
• Traffic usage exceeding 10% of total quota, or more than 24 hours after purchase (whichever comes first)
• Accounts terminated due to compliance violations
• Temporary service fluctuations caused by international network changes (submarine cable faults, upstream carrier adjustments)
• Subjective speed expectations when the service is confirmed to be operating normally

✓ Eligible for Refund

• Within 24 hours of purchase with less than 10% traffic used, where a confirmed server-side technical fault prevents all connectivity
• Continuous large-scale outage exceeding 72 hours, officially confirmed as platform responsibility

Service Nature

This service is provided on an "as-is" basis. No express or implied warranties are made regarding uninterrupted availability, error-free operation, or fitness for a particular purpose.

Force Majeure & External Factors

• Natural disasters, government regulations, or changes in applicable laws
• Submarine cable faults, upstream backbone maintenance, or routing policy changes
• Third-party platform risk control upgrades (IP blocking, enhanced geo-restrictions)
• User's ISP policy changes, DNS hijacking, or DPI enforcement upgrades
• OS updates, client incompatibilities, or user device failures
• IDC facility power outages, hardware failures, or scheduled maintenance windows

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use this service. Maximum liability shall not exceed fees paid by the user in the 30 days preceding the dispute.